Privacy policy
Personal data protection
The company Belle Plaine s.r.o., Bukovany 23, 779 00, Bukovany, Czech Republic, EU, ID number: 27815439 (hereinafter referred to as the "operator" or "we"), as the operator of the online store www.veganstore.cz (hereinafter referred to as the e-shop), declares that all personal data (hereinafter referred to as "data") are considered strictly confidential and are handled in accordance with applicable legal provisions in the field of personal data protection.
The operator is duly registered at the ÚOOÚ under reg. no. 52470.
The security of your personal data is very important to us, and we process and store them in accordance with applicable legislation, often even beyond it. In this Personal Data Processing Policy (hereinafter referred to as the "Policy"), you will find information about what personal data we collect about you, for which legal title we process it, for what purposes we use it, how long we keep it, to whom we can pass it on. In the Policy, we also inform you about what rights you have in connection with the processing of your personal data.
If you visit, browse, or shop on our e-shop, we process various types of data about you.
Where do we get the data?
When shopping
Data obtained through the form for ordering goods on our website, which are necessary for the conclusion and fulfillment of the purchase contract.
When creating a customer account
If you wish to use the benefits of a customer account (V-club), registration on the e-shop is required. The customer account is secured by a password chosen by you, to which we do not have access.
Within your customer account, you have access to your personal data, as well as to their editing.
You can cancel your customer account at any time using the appropriate function in the account settings or by sending a request to the email: jarav@belleplaine.eu.
Making a purchase on the e-shop is not conditional on the creation of a customer account.
We process the following data:
Data required to process your order:
Identification data: first and last name, and in the case of a purchase company ID number and VAT number.
Contact details: which are e-mail address, telephone number.
Contact information for the purposes of invoicing and sending the order: billing address, delivery address.
Payment information: form of payment.
Data generated on the basis of shopping:
purchased products, volume of services provided, payment morale.
Cookies, pixels, plugins.
Cookies are a standard tool for storing information regarding the use of websites. Tracking pixels serve a similar purpose in the form of miniature images on a similar principle.
If you visit our website, we collect various information about you during your visit, such as your IP address, browser settings and preferred language, visited websites including time of visit, operating system of your device. We also monitor your movement on the website, or which links you click on.
Setting the use of cookies is part of the Internet browser you use, and most browsers automatically accept cookies in their default settings. Cookies can be completely rejected through your browser or only limited to the types you choose. However, this will also limit the functioning of our website and you will not be able to use the functions offered by us to the full extent, including logging into your customer account.
Alternatively, you can also use the browser's anonymous mode, which does not completely prevent the use of cookies, but anonymizes them better and does not save the history of visited websites.
We use social plugins on the e-shop, specifically sharing buttons. Once linked, you may be shown personalized offers and targeted advertisements linking to our website on social networks and other websites.
If you contact us regarding your request via our page or profile on selected social networks, the processing of your personal data is governed exclusively by the Personal Data Processing Principles of the company that operates the given social network.
For what purpose do we process personal data?
Purchase of goods and services.
We process your personal data for the purpose of fulfilling the purchase contract, in order to successfully process your order sent through the e-shop and deliver the goods to you. The e-mail address and phone number are used for sending order confirmation, delivery of confirmation of payment receipt, sending electronic invoice, as well as for continuous information on the status of your order and any other individual communication related to the given order.
Customer account / V-club.
If you are a registered customer, we process your personal data for the purpose of managing your customer account, so you can be contacted with promotions and benefits resulting from your registration.
Newletter.
As part of our legitimate interest, we send you commercial communications regarding similar products that you purchased from us, news and events on the e-shop.
You can always refuse to receive these communications via the unsubscribe link, which can be found in the footer of each email containing these communications.
Customization and ensuring better operation of the e-shop.
We use the collected personal data to personalize the content and offer on our website. The marketing offers that are displayed to you may be selected based on additional information that we have obtained about you over time according to contact and demographic data, favorite items, as well as other data related to the use of the e-shop.
Statistical data and analysis.
We may also process your personal data for creating various statistics, such as monitoring traffic sources, input and output pages, or measuring the effectiveness of advertising, as well as for testing new functionalities of our website or mobile application.
Content creation.
You can create some content yourself on the e-shop, write a review for the products you bought, an evaluation, a public question, a comment or a discussion post. This usually involves logging into your contracting account or publishing your email address, or even your name. Content creation is entirely voluntary.
Customer service.
We also use the collected personal data for the purpose of communicating with you and for its individual adaptation. For example, we may contact you by phone, e-mail or in another form to help you complete your order, to inform you of the current status of your request, order or complaint, or to obtain additional information from you.
Notification of product availability
If you set up the availability monitoring function for unavailable goods, we will inform you when the product in question is restocked by a message sent to the e-mail address you provided.
Better customers experience
In connection with the purchase, you can also receive a request for its evaluation via the selected evaluation portal. In this case, the purpose of the processing is to determine satisfaction.
Consumer competitions
If you decide to participate in a competition organized by us, we will process your personal data for the purpose of implementing the competition, in the event of winning a public announcement, as well as contacting you.
User testing and organizing events
If you participate in the user testing program offered by us, we process your personal data for the purpose of testing new or existing functionality of our systems.
If you participate in an event organized by us, we process your personal data for the purpose of planning, securing and evaluating the organized events.
Legal interests of public administration.
We may also process your personal data to ensure the protection and security of our customers and systems, to exercise our rights and legal claims, detect and prevent fraud, resolve disputes or enforce our agreements. We can also process personal data for the purposes of possible inspections carried out by public authorities.
We process personal data to different extents and for different purposes, either:
Without your consent based on the fulfillment of the contract, the fulfillment of a legal obligation or our legitimate interests. On the basis of a legitimate interest, which consists in direct marketing, we may also send you commercial communications regarding similar products to the ones you have purchased from us. Our legitimate interest is also the protection of legal claims, internal records and control of the proper provision of our services.
Our legitimate interest also consists in sending a request for evaluation of the purchase made through the selected evaluation portal, or evaluation of consumer competitions organized by us. You can object to such processing.
On the basis of your consent, we process personal data in the event that we do not process them on the basis of a legitimate interest or for the purpose of fulfilling a contract. You can revoke your consent at any time and unsubscribe from receiving commercial communications. Specific data,
Transfer of personal data to 3rd parties.
We provide your personal data to other entities only if it is necessary for the fulfillment of the purchase contract, e.g. to ensure payment or transport, processing accounting and legislation related to the operation of the e-shop, and on the basis of legitimate interest, or if you have given your consent to the transfer in advance. With your consent, we can also transfer your personal data to operators of marketing services for the display of targeted advertising on other websites and to operators of analytical and functional tools.
These processors process personal data in accordance with applicable legislation and your rights are not affected by this processing.
If third parties use your personal data within the framework of their own legitimate interests, we are not responsible for this processing. Such possible processing is governed exclusively by the Personal Data Processing Principles of the respective companies and individuals.
Processing time
We are obliged to process personal data that are necessary for the fulfillment of all our obligations, whether they are obligations arising only from a concluded contract or from generally binding legal regulations, for the period determined by the given legal regulations or in accordance with them. E.g. in the case of accounting documents issued by us, as the administrator, we are obliged to store information about you for at least 10 years from the date of issue.
If you give us your consent to send commercial communications, this consent is valid until it is revoked. Also, if you give us consent to notify you about the availability of the goods you are tracking, this consent is valid until the time of sending information about availability or until it is revoked. The consent given by sending your review for the product is valid for 6 years or until it is revoked.
In other cases, the processing time of your personal data results from the purpose of processing, or is determined by binding legal regulations in the field of personal data protection. Your personal data are automatically deleted after the specified processing periods have expired.
Security
The personal data that we have collected about you and that we process is transferred to us in an already encoded form. We secure our e-shop using available adequate technical and organizational measures against the loss and destruction of your personal data, as well as against unauthorized access to your personal data, their modification or expansion.
Your rights
Right of access
You have the right to request free information about the processing of your personal data and what data we process about you, for what purpose and for how long, where we obtain your data and to whom we pass it on. As part of the right of access, you can also ask us to send you a structured machine-readable format of the processed data. You can send a copy of the officially verified application to the email: jarav@belleplaine.eu.
Right to rectification
If you find that the processed personal data are incorrect or incomplete, you have the right to request their correction. Just send your request to the email: jarav@belleplaine.eu.
Right to erasure
In some cases, you can exercise the right to delete the personal data we process about you. We will delete or anonymize your personal data without undue delay. However, this does not apply to the personal data that we need to fulfill our legal obligations and which are required to be kept by legal regulations (e.g. processing an order already placed), or to protect our legitimate interests. Personal data will also be disposed of if these data are no longer needed for the specified purpose or if the storage of your personal data is inadmissible for other reasons established by law. You can request the erasure of personal data by email: jarav@belleplaine.eu.
Right to restriction of processing
In some cases, you can also use the right to restrict the processing of personal data that we process about you. You can request that the personal data marked by you are not subject to further processing for a limited period of time. You can request the restriction of personal data processing by email: jarav@belleplaine.eu.
Right to portability
You have the right to receive from us all personal data provided by you, which we process on the basis of your consent. We will provide you with personal data in a structured and machine-readable format. We will be happy to generate the data for you in this format, just send your officially verified request to the email: jarav@belleplaine.eu.
The right to object to processing
You have the right to object to the processing of personal data based on our legitimate interest. If processing is for marketing purposes, we will stop processing personal data without undue delay. However, in other cases we will do so based on a re-assessment of our legitimate interests and your rights and reasons. You can object to the processing by sending a request to the email: jarav@belleplaine.eu.
The right to file a complaint
Exercising the rights and procedures listed above does not in any way limit your right to file a complaint with the relevant supervisory authority. You can use this right in particular if you believe that we are processing your personal data unlawfully or in violation of generally binding legal regulations. The entity for handling customer complaints is the Office for the Protection of Personal Data, with headquarters in Plk. Sochora 27, 170 00 Prague 7, ID 70837627.
Contact us
In case of any questions, comments and requests regarding these Policies and the processing of your personal data, you can contact the email: jarav@belleplaine.eu at any time. Your request will be processed without undue delay, but within 30 days at most. In exceptional cases, especially considering the complexity of your request, we are entitled to extend this period by another two months. However, we will inform you about such a possible extension and its justification.
Alternatively, do not hesitate to contact us at the address or customer line listed at the foot of these Policies.
Efficiency
This Privacy Policy is valid and effective from 1.1. 2025.